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Scoot airlines review

Scoot's fleet

Scoot currently operates a fleet of Boeing 787 after phasing out all of its Boeing 777 aircrafts acquired from Singapore Airlines (SIA). Similar to other low-cost carriers/budget airlines, you pay for seating arrangement, baggage, food, in-flight entertainment, etc. Carry-on baggage is restricted to 7kg with an additional 3kg for laptop.


Advantage of flying with Scoot

Prices are often competitive and they often have promotions with prices that are almost unbeatable. Do check out their Facebook page for upcoming promotions.

Booking

Due to the competitive pricing they offer, I do not expect high standards in terms of customer service from the airline. In fact, there are many complains on their Facebook page regarding their customer service standards. Booking a flight is a breeze on their website. Just choose your desired dates of travel, indicate your origin and destination and they will display the prices for neighbouring dates (plus point) as well as the prices for different schemes. Once you are done with payment, the airline will send you an itinerary and you just have to report to the airport counter 3 hours before your flight to check in. However, please note that once you have booked your tickets, try not to make any changes to your plans as everything is going to cost extra money (Make sure you confirmed your plans before booking).

Check-in

Due to the low prices they offer, long queues are expected at the airport check-in counter. However, one improvement that could be made is to introduce a line for customers without any baggage (or online check-in). This would helped save a lot of time for those without baggages as well as making the queue shorter for those who do. If you dislike queuing, I would suggest you to pay for early check-in or reserve a seat in advance so you can check-in just before closing time as the queues are generally a lot shorter during that period.

On-Board services

Services on-board are pretty good considering the low price. Cabin crews distributes arrival cards to guests and promptly walk around to clear any unwanted stuffs. However, please give them some time to attend to you during "busy periods" as they might be overwhelmed with requests.

Seats

The seats on Scoot are generally wider as compared to other low-cost carriers/budget airlines due to the larger plane size. They offer 4 different types of seats which are standard seats, super seats (30% more legroom), stretch seats (50% more legroom), and ScootinSilence quiet zone.

Food and Beverages

Food and beverages are expensive on the plane. They provide hot meals at around $12. Portion is small and taste like typical "air-plane food". Scoot also offers Premium Selections which you have to book online in advance for it. Please also note that there is no drinking water provided on board so it is best to bring an empty bottle and top it up at the airport. 

Conclusion

All in all, Scoot is a pretty good airline that gets you from point A to B at a competitive price. Services are generally mediocre as expected from a low-cost carrier/budget airline. Have fun Scooting!

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